Refund policy.Refund policy.

We aim to give you a practical, high-quality learning experience. If things don't go as planned, this policy explains how refunds and transfers work.

• Within 24 hours. If you enrolled by mistake, request a refund within 24 hours of your payment being verified, as long as you haven't watched more than one video lesson. We will refund your payment in full, minus any standard MFS channel fee.
• Pending payments. If your payment is still pending verification and your plans changed, contact us on WhatsApp or by email and we will cancel it.

To be fair to our instructors and community, refunds cannot be offered when:

• You have already watched more than one video lesson in the course.
• More than 24 hours have passed since your payment was verified.
• An account was involved in unauthorized distribution or credential sharing.

If a family event, exam, or work trip comes up, you don't have to cancel. You can transfer your enrollment to a future workshop cohort free of charge. Message our team in advance.

Approved refunds are sent back to the original bKash, Nagad, or bank account you paid from within 5 to 7 business days.

The fastest way to request a refund is from your dashboard: open Billing and choose Request refund on the payment. You can follow its status there. See how refund requests work.

You can also send your payment TrxID and phone number to hello@nlbacademy.example or message us on WhatsApp.